Refund policy

Last updated: June 16, 2026

At MemoEdge, we want you to love every piece you receive. If something isn’t quite right, we're here to make returns and exchanges as simple and stress-free as possible. This Returns & Exchanges Policy explains the conditions, procedures, and requirements for returning, exchanging, or requesting a refund for products purchased through our website.

Return Eligibility

We accept returns and exchanges within 30 days of delivery. To be eligible, items must be unused, unworn, and returned in their original packaging and condition. Certain products may not be eligible for return, including final sale items, gift cards, and custom-made or personalized products unless they arrive damaged or defective.

How to Start a Return

To initiate a return or exchange, please contact our customer support team with your order number and the reason for your request. Once your request has been reviewed, we will provide detailed return instructions and the appropriate return address. Returned items should be carefully packaged to prevent damage during transit.

Refunds

After your return has been received and inspected, we will notify you regarding the approval status of your refund. Approved refunds will be issued to the original payment method used for the purchase. Depending on your financial institution, refunds are typically processed within 5–10 business days after approval. Original shipping charges are generally non-refundable unless the returned item was defective, damaged, or incorrect.

Exchanges

We are happy to offer exchanges for the same item or, when available, for an alternative product. Exchange orders will be processed after the original item has been received and approved. If there is a difference in price between products, the balance will be charged or refunded accordingly.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after delivery. To help us resolve the issue efficiently, we may request photographs of the item, packaging, or shipping label. Depending on the circumstances, we may offer a replacement, exchange, or refund.

Important Information

Returned items must be received in their original condition to qualify for a refund or exchange. We reserve the right to refuse any return or exchange request that does not meet the requirements outlined in this policy.

Changes to This Policy

We may update this Returns & Exchanges Policy from time to time to reflect operational, legal, or business changes. Any updates will be posted on this page with a revised "Last updated" date.

Contact

If you have any questions about returns, exchanges, refunds, or this policy, please contact us:

Email: info@memoedge.com
Phone: +1 9494737923